Great Business Ideas: The Employee – Customer – Profit chain

Great Small Business Ideas to Start: The Employee – Customer – Profit chain S ears provides one of the best examples of employee practices connecting directly with organizational performance. The employee–customer–profit chain (a variation on the service profit chain) makes explicit the links between cause and effect. By enabling employees to see the implications of … Read more

Great Business Ideas: The experience curve

Great Small Business Ideas to Start: The experience curve In creases in production allow workers to become more experienced—and firms with experienced workers are able to reduce their costs and increase their revenues. The idea In the mid-1960s, Boston Consulting Group (BCG) noticed that a manufacturer of semiconductors was able to cut unit production costs … Read more