Discover the first 7 KPIs for mobile mechanisms

Introduction

Mobile Mechanisms provide convenient, on-site services to individuals and business owners who require vehicle repair and maintenance. To track their performance and ensure they are providing high quality service, mobile mechanic service providers need to monitor and track several key performance indicators (KPIs). In this blog post, we’ll take a closer look at the top seven mobile mechanic service KPIs and discuss how to track and calculate them.

• Repair frequency
• Use of labor
• Average repair time
• Client satisfaction
• Repeat business rate
• Employee efficiency
• Component cost per repair

Repair frequency

Definition

Repair frequency (RF) is a KPI that measures the number of repairs performed by a mobile mechanic service during a given period. This is one of the most important KPIs for any mobile mechanic service, as it provides insight into the efficiency of the service and the ability to meet customer demands.

Benefits of Tracking

Tracking repair frequency allows mobile mechanic services to identify areas for improvement and ensure they are adequately meeting customer needs. It is also a great way to measure the effectiveness of any changes implemented. Tracking repair frequency also allows mobile mechanics to identify areas where they can increase efficiency and reduce costs.

Industry Benchmarks

The industry benchmark for repair frequency is typically around 10-20 repairs per month. It depends on the size of the service and the type of repairs completed. For a smaller service the benchmark may be lower, while for a larger service the benchmark may be higher.

How to calculate

The formula for calculating repair frequency is as follows:

Calculation example

For example, if a mobile mechanic service performed 50 repairs in a month, the repair frequency would be calculated as follows:

Therefore, the repair frequency would be 50 repairs per month.

Tips and tricks for this KPI

• Ensure that all repairs are accurately recorded and tracked.
• Find ways to optimize existing processes and procedures to increase efficiency and reduce costs.
• Regularly monitor repair frequency to identify areas for improvement.
• Set realistic goals and benchmarks to ensure customer needs are met.

Use of labor

Definition

Labor utilization is a key performance indicator (KPI) that measures how efficiently an organization is using its labor resources. It is commonly used in the automotive industry to gauge the efficiency of a mobile mechanic service. It measures the amount of work done relative to the amount of labor available.

Benefits of Tracking

Tracking labor utilization can provide valuable insight into the efficiency of a mobile mechanic service. It helps identify areas where the service can improve its operations and reduce costs. By monitoring usage, organizations can ensure that they are getting the most out of their labor resources and getting the most out of their employees.

Industry Benchmarks

The industry benchmark for labor utilization is typically between 80-85%. This means that the organization should be able to complete an average of 80-85% of the work it aims to do, with the same amount of manpower. Higher utilization rates indicate that the organization is using its labor resources efficiently.

How to calculate

Labor utilization is calculated by dividing the amount of labor performed by the amount of labor available. The formula is:

Calculation example

For example, if a mobile mechanic service has three mechanics available and it completed 20 jobs in one month, the labor utilization rate would be calculated as follows:

Tips and Tricks for KPIs

• Ensure the organization is getting the most out of the available workforce by tracking and managing utilization.
• Evaluate the performance of individual mechanics by comparing utilization rates.
• Regularly monitor usage to ensure the organization is meeting its goals.
• Set realistic benchmarks for labor utilization to ensure the organization gets the most out of its resources.

Average repair time

Definition

Average repair time is a key performance indicator (KPI) used to measure the time it takes for a mobile mechanic to complete a repair job. This metric can help gauge the efficiency of a mobile mechanic service, as it effectively shows how quickly a technician can diagnose and repair customer vehicles.

Benefits of Tracking

Tracking the average repair time of a mobile mechanic service is beneficial for several reasons. First, it can help identify and address any potential bottlenecks in the repair process. By regularly monitoring average repair time, managers can more easily spot and resolve issues that may be causing delays. Second, tracking this metric can also help identify and incentivize the most productive mechanisms. Finally, this metric can also be used to better predict the time needed for future repairs, helping to improve customer satisfaction.

Industry Benchmarks

The average repair time for a mobile mechanic service will vary depending on the type of repair job. Generally speaking, it is best to aim for an average repair time of 1-2 hours. This should give technicians enough time to properly assess and repair a customer’s vehicle without causing unnecessary delays. Of course, there may be some jobs that require more time to complete, so it’s important to be realistic when setting benchmarks.

How to calculate

To calculate the average repair time, divide the total time spent on all repair jobs by the total number of repair jobs. The resulting figure is the average repair time in hours.

Calculation example

For example, let’s say a mobile mechanic service completed 10 repair jobs in a given month. In total, these jobs took 120 hours. To calculate the average repair time, divide 120 by 10. The resulting figure is 12 hours, which is the average repair time for the month.

Tips and tricks

• To ensure accurate results, it is important to track the start and end time of each repair job.
• If possible, also track the average repair time for each technician. This can help identify potential issues that may cause delays.
• Regularly review average repair time to ensure it meets expectations.

Client satisfaction

Definition

Customer Satisfaction (CSAT) is a KPI used to measure a customer’s overall experience with a product, service, or business. It is usually measured on a scale of 1 to 5, with 1 being extremely dissatisfied and 5 being extremely satisfied.

Benefits of Tracking

Tracking customer satisfaction can provide valuable insight into how customers view your business. It can also help identify areas for improvement in customer service, product quality, or any other aspect of your customer experience.

Industry Benchmarks

Industry benchmarks for customer satisfaction vary by industry, but generally a score of 4 or higher is considered good.

How to calculate

Customer satisfaction is usually calculated by taking the total number of customers who rated their experience a 4 or 5 and dividing it by the total number of customers who completed the survey.

Calculation example

For example, if your survey received 120 responses and 80 customers gave a rating of 4 or 5, your CSAT would be calculated as follows:

KPI Tips and Tricks

• Make sure you include the right questions in your customer surveys so you can accurately measure customer satisfaction.
• Be sure to track customer feedback over time to identify trends or shifts in customer sentiment.
• Encourage customers to leave feedback after every interaction so you can resolve issues quickly and efficiently.
• Provide incentives for customers to leave honest reviews.

Repeat business rate

Definition

Repeat business rate is a key performance indicator (KPI) that measures how often customers return for additional services from a mobile mechanic service.

Benefits of Tracking

Measuring repeat business rate gives a mobile mechanic service valuable insight into customer satisfaction and loyalty. It also helps identify areas where the service can improve its customer retention strategies, as well as areas where it is performing well.

Industry Benchmarks

The average repeat business rate for a mobile mechanic service is usually between 40-70%.

How to calculate

The formula to calculate the repeat trade rate is:

Calculation example

For example, if a mobile mechanic service had 500 customers in a given month and 400 of those customers referred customers, the repeat business rate for the month would be calculated as follows:

Tips and tricks

• Tracking the repeat business rate monthly is important to measure customer loyalty and identify areas where the service can improve its customer retention strategies.
• It’s also important to compare the repeat business rate to industry benchmarks to see how the service’s performance stacks up against its competitors.
• By tracking the repeat business rate, a mobile mechanic service can measure its success in retaining customers over time.

Employee efficiency

Definition

Employee Efficiency is a mobile mechanic service KPI that measures the efficiency of a mechanic’s work. This KPI tracks how much time a mechanic spends on a job and how productive they are during that time. This helps determine how well a mechanic is using their time and resources.

Benefits of Tracking

Tracking employee efficiency is beneficial for mobile mechanical services as it helps identify areas of inefficiency. Knowing how efficiently a mechanic is operating can help a department determine where it can improve processes, as well as identify areas of potential savings.

Industry Benchmarks

The industry benchmark for employee efficiency varies depending on the type of work the mechanisms perform. Generally, the industry benchmark for employee efficiency is 80% or higher. This means that the mechanic should complete a job in 80% of the total time allotted.

How to calculate

Employee efficiency can be calculated by dividing the time it takes to complete a job by the estimated total time for the job. This number must then be multiplied by 100 to obtain the percentage of effectiveness.

Calculation example

For example, if a mechanic takes 4 hours to complete a job that was estimated to take 5 hours, their efficiency would be calculated as follows:

Tips and tricks

To help improve employee efficiency, mobile mechanic services can provide their mechanics with the tools and resources needed to complete the job quickly and efficiently. Additionally, they can provide training to help mechanisms become more effective in their work.

It’s also important to track employee efficiency over time to ensure it consistently meets industry benchmarks. This allows a mobile mechanics service to identify areas for improvement and take the necessary steps to increase efficiency.

Component cost per repair

Definition

Component cost per repair (COCPR) is a key performance indicator (KPI) that measures the total cost of parts used for a repair job against the total revenue generated. This metric is used to gauge the efficiency of a mobile mechanic service because it helps the service understand how much it is spending on parts and supplies.

Benefits of Tracking

COCPR tracking is important for any mobile mechanic service because it provides insight into the cost of parts used for a repair job. This metric helps the department understand how much it is spending on parts and supplies, and can be used to identify ways to reduce costs and increase profits. Additionally, COCPR tracking can help the service department understand the cost-effectiveness of each repair job, as well as identify any potential savings opportunities.

Industry Benchmarks

The industry benchmark for COCPR varies depending on the type of repair job. Generally, a good benchmark for COCPR is between 25 and 35%. This means that the cost of components should not exceed 35% of the total revenue generated from the repair work. However, it is important to note that this reference may vary depending on the type of repair work.

How to calculate

The COCPR is calculated by dividing the total cost of parts used for a repair job by the total revenue generated from the repair job. The formula for calculating the COCPR is:

Calculation example

For example, if a mobile mechanic service spends 0 on parts for a repair job and generates 00 in revenue from the repair job, the COCPR would be 50%. This means that the cost of the components used for the repair work is 50% of the total revenue generated.

Tips and tricks to optimize the KPI

• Make sure the parts are purchased from reliable vendors as this will help keep costs down.
• Compare prices between suppliers to get the best deals on parts.
• Reuse parts whenever possible, as this will help reduce costs.
• Invest in quality parts as this will help keep costs down in the long run.

Conclusion

Monitoring and tracking key performance metrics is essential to any successful business model. For mobile mechanics service providers, it is particularly relevant as they offer localized on-site service. By regularly monitoring and evaluating the seven key mobile mechanics service KPIs, providers can better understand their performance and make necessary changes to ensure they are delivering high quality service.