9 Cleaning Business KPI Metrics to Track

As an entrepreneur, we need to look at a KPI metric in cleaning activities. The question is how to implement them in the daily life of our company? If you are considering a start-up, the KPI will be one of the first resources to identify problems and necessary improvements. On this point, it is advisable not only to use proper data collection techniques, but also to understand what these metrics represent. For example, if you calculate the cost of cleaning the works per hour (i.e. the cost per person) and compare it with another similar service provider on the average price for one person for each hour or two hours spent in cleaning services, then your client will understand how much your job costs compared to their competitors. However, this should not be done without considering any costs associated with the actions such as labor costs (including payroll taxes), rent for the premises where your office is located or any other expense incurred in carrying on a business.

In order to ensure that the operations of each company have its set of KPIs, it should take into account all the financial aspects that affect income and expenses which should be monitored regularly by management and employees so as not to surprise them. after a while when they realize Something was going on behind their backs but they weren’t aware of it.

But enough theory! Let’s see what they can do for us!

1. Average sale value

This metric is the average sales value of your cleaning service on a monthly basis. The formula for calculating this number is as follows:

• Multiply your gross income by 100%
• Divide this number by 52 weeks (the number of weeks per year)

The idea behind this metric is that you want to see if your customers are paying more than they should, or less than they should be paying for their services. If you have consistently higher values than other competitors, maybe it’s time for you to start looking at how you can improve those numbers! Low values could mean there are pricing issues; High values could mean that customers are unhappy with what they get from your business.

2. Revenue per hour of service

Revenue per hour of service (RPSH) is a metric that measures the amount of revenue you earn for each hour of work.

To calculate RPSH: Multiply the average hourly rate by the number of hours worked by your staff in a given week. The result is your target RPSH for that week.

For example, let’s say you have five employees who work 40 hours per week and their hourly rates are /hour each:

5 x 40 = 200 x 15 = 0 per week

This means that based on this metric alone, you need to earn at least 0 every seven days for your business to be financially viable!

3. Earnings per employee hour

Revenue per employee hour is the amount of revenue you can expect to earn per hour worked by your employees. It’s a good way to determine whether or not you’re making enough money with your current staff and some additional information about how well they do their jobs.

To calculate employee earnings per hour, take the total amount of sales generated during a given time period (e.g., one month) and divide it by the number of hours spent working on those projects during that time period ( in our example above, it would be 4 weeks x 0,000). The resulting figure tells us how much we could expect from an equivalent number of employees working at full capacity throughout the four weeks instead of one week at a time; This gives us what we call the “full cycle” profit (0k / 4 = k).

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4. Customer Acquisition Cost (CAC)

Customer acquisition cost (CAC) is the cost of acquiring a customer. It includes all marketing and sales costs for each new customer, including:

• Advertising or other promotional costs
• Sales commissions paid to sellers

This metric can be calculated by dividing your total marketing and sales costs by the number of new customers you acquired.

5. Customer retention

Customer retention is a key metric for any business. It’s the percentage of returning customers to your business, and it’s a much better indicator of customer satisfaction than churn rates. You can calculate the retention rate by dividing the number of customers returned by the total number of customers.

Retention Rate = (Returning Customers / Total Customers) * 100

6. Margin per service hour

Margin per hour of service is a metric that measures the amount of revenue you manage for each hour of work. It can be calculated by dividing your earnings by the number of hours worked, then averaging that number across all departments, or it can be calculated individually for each department.

One method is to divide your total revenue by the total number of hours worked, which gives you an average margin per hour of service (AMPH). Another way is to divide each service’s amph by its total number of sales transactions (or whatever metric you use), which gives us an average sales margin per transaction (AMPST).

7. Margin per employee hour

Margin per employee hour is a measure of how much profit you can make per employee hour. It’s calculated by dividing your gross profit by your total monthly sales, then multiplying that number by 1,000. The result is the amount of money you’ll earn for every spent on labor costs to make get things done for your business.

If you have more than one person working in your business and they all earn per hour (for example), it would be easy to calculate their margin per employee hour:

x 1000 = 0 per month

The difference between margin and profit is that margins are always positive numbers; Profits are only positive when there is negative value somewhere in them (like someone losing money). Profit specifically refers to the total revenue generated by an item or service after subtracting all costs associated with its production.

8. Cleaning costs

Cleaning costs are the product of the cleaning services, equipment and supplies used to clean your facility. You can track these costs by department or location, as well as individual customers.

You can use a software solution to help you track cleaning costs in real time so you can quickly see trends and make informed decisions about pricing your services.

9. Number of customer interactions

The number of customer interactions is a metric that measures the number of times a customer interacts with your business. This could be in person, on social media or via email.

A customer interaction is any interaction between you and another person who uses one of your products or services. For example: when someone buys something from your store; sends you an email asking for help; Comments on one of your posts on Facebook; calls an automated phone line asking questions about how to use new products; etc

These metrics will help you understand how well your cleaning business is doing.

These metrics will help you understand how well your cleaning business is doing. If it’s not performing as well as possible, tracking these KPI metrics can help improve service quality and increase revenue.

For example, if a customer has high expectations for their cleaning experience, they may be less likely to recommend your business than one whose expectations are not met or exceeded by the outcome of their visit. In this case, tracking guest satisfaction scores would show that there were issues with cleanliness or timeliness at some point during visits last month (or even earlier). This means that if these problems were resolved before receiving new customers again next month, these customers could return because their expectations were not met; However, if those same problems exist, potential new customers won’t come back because no one wants someone else’s blemishes on their own home!

Conclusion

If you have done the following, I would be happy to verify that you understood the message and that you can reply to it without having to return to it. If you can answer these questions with a simple yes or no, I’ll be happy:

Do you agree that the business should focus on these KPIs? Why is this important?

What do you think of the way KPIs are tracked today versus how they should be? Is there anything missing or want to include/change?

Why do you think anyone should track these KPIs at all? Is there a benefit?